Fingertips offers a different service because we visit you at your home or office and show you what to do to sort your particular problem. Some computer GeekCo’s will visit, fix and leave. If the problem happens again, you have to call them back because you’ll have no idea what they did. I’m keen for that not to happen with Fingertips. It’s more a sit-down at the computer for a cuppa with a friend, than a technobabble time with a technician.

So I thought this time on the blog it might be nice for me to introduce you to our newest, freshest, Tipsters. I’ve carefully and lovingly – well maybe not lovingly – hand-picked every one for their high-tech knowledge and low-tech appreciation. Some people shudder at the thought of technology. But it’s everywhere and going to get ever more ingrained in our lives. And once you know what to do, most tasks and technology are simple to sort. Just imagine if you’d never seen a car before! How to drive? All those foot pedals to push, buttons to press, wheels to turn, lights and dials! Computers are a bit the same. Once you know what to do, they’re fairly simple. Although like cars they can also crash! And if yours does, get in touch and you may be visited by one of these lovely folk!

Saransh Tiku – joined us in November 2015. Saransh is great with both PCs and Macs. He’s also a whizz with all things Social Media. His proud boast is that he can assemble a PC from scratch in less than 10 minutes. And he can!

Oli Bielinski – joined in October 2015. Oli is an engineering graduate and expert in everything to do with Windows 10 (he can help with Macs too!). He’ll upgrade your operating systems and organise your files, photos and movies into one place without so much as breaking a sweat.

Umair Maqsood – I mentioned Umair back in March. He joined us this January and he’s our network expert. He’ll encourage your wifi signal into the very furthest corners of your house.

Juan Arango – Juan joined in April and he’s a PC specialist. He’ll come and set up your new kit, tease out nasty viruses and untangle your iTunes from your Google Play account.

No photo of Juan or Umair yet but in the meantime you can enjoy this cute Fingertip man created by our lovely friends at Our Tiny Marketing Co

Of course we’ve still got the fabulous Nick who is our Mac guru and Graeme who has a degree in computer forensics, and is happy to get down into the depths of your computer’s operating system – should the need arise.

Let me know if you are having any particular problems and I’ll try and answer here next time. Or, of course, send one of our Tipsters to help.